Refund policy

Return & Refund Policy

Thank you for shopping with Rooh. If you are not completely satisfied with your purchase, we're here to help.

Returns
- You can request a return within 7 days of receiving your order.
- The item must be unused, in its original packaging, with all tags and accessories.
- To start a return, contact us on WhatsApp at 0308-4744908 or email roohperfum11@gmail.com with your order number (e.g. ABC-1001) and photos of the item.

Damaged, Defective or Wrong Items
- If you receive a damaged, defective or incorrect item, please inform us within 8 hours of delivery with clear photos/video.
- We will replace the item or issue a full refund, including shipping charges.
- Tip: Please open the parcel in front of the courier rider 

Refunds
- Once we receive and inspect the returned item, we will notify you of the approval.
- Approved refunds are sent via bank transfer / Easypaisa / JazzCash within 5-7 working days.
- Original shipping and COD charges are non-refundable unless the return is due to our error.
- Return shipping cost is paid by the customer unless the item was damaged, defective or wrong.

Exchanges
- We are happy to exchange items for a different size or color, subject to availability.

Cancellations
- Orders can be cancelled before they are dispatched. Please contact us as soon as possible.

Contact Us
Rooh
WhatsApp: 0308-4744908
Email: roohperfum11@gmail.com